Overview

Individuals diagnosed with long-term health conditions will soon have enhanced access to charity support through the NHS App. This initiative aims to provide timely assistance and resources to patients right after their diagnosis.

Key Details

• The new service, named Diagnosis Connect, was announced by Prime Minister Sir Keir Starmer at the Civil Service Summit on July 17, 2025.
• It will enable patients to receive personalized advice and guidance by connecting them directly to trusted charities and support organizations.
• Patients will receive notifications via the NHS App, informing them about relevant support groups and charities available for further assistance.

Program Launch and Focus Areas

The first phase of the Diagnosis Connect program is set to launch in 2026, primarily targeting patients diagnosed in primary care settings, such as GP surgeries. Key features include:

1. Automatic connections to specialist charities that provide helplines, information, and local support tailored to specific conditions.
2. Expansion of a digital referral system to include all healthcare settings, allowing NHS teams to connect patients with a wide network of community and social organizations.

Initial Focus Conditions

The program will initially concentrate on:

• Diabetes
• Lung conditions
• Mental health issues

Additional conditions will be incorporated as the program develops.

Expert Insights

Juliet Bouverie OBE, Chief Executive of the Stroke Association, expressed confidence in the program’s potential to enhance recovery for stroke survivors, stating:

“We’re confident that Diagnosis Connect can help improve the early stages of recovery and rehabilitation for the 1.4 million stroke survivors in the UK today.”

Benefits of the New Service

The initiative aims to:

• Help patients understand and manage their conditions from the outset.
• Reduce flare-ups and improve overall quality of life.
• Avoid unnecessary hospital visits.

Government Support

Health Secretary Wes Streeting emphasized the importance of this service, stating:

“This new service will ensure patients with long-term conditions are directly referred to trusted organizations from the moment they’re diagnosed.”

Integration with NHS App

The NHS App is a crucial component of the government’s 10-year health plan, which includes plans for:

• AI tools
• Mental health support
• Features allowing patients to browse and sign up for clinical trials

This initiative represents a significant step towards enhancing patient support and improving health outcomes through technology.