⚡ Quick Summary
El Camino Health, which operates two not-for-profit hospitals and 19 clinics in the San Francisco Bay Area, has successfully reduced its registered nurse (RN) turnover rate and saved approximately $850,000 in replacement costs by implementing a new management platform designed for frontline nurse managers.
💡 Key Challenges Faced
- Pre-pandemic, El Camino maintained a low RN turnover rate of 5%, which increased to 12% during the COVID-19 crisis.
- Employee engagement and support for nurse managers became critical issues as workloads intensified.
- Nurse managers faced overwhelming responsibilities, leading to increased burnout and reduced team interaction.
💡 Solution Implemented
- El Camino Health adopted Laudio’s platform, which centralizes and streamlines the work of frontline managers.
- The platform simplifies core workflows and reduces the number of systems managers need to navigate, allowing them to focus more on their teams.
- Integrations with existing systems provide accurate data, enhancing decision-making and operational efficiency.
- AI-driven features help managers engage with team members through personalized interactions, such as recognizing achievements and celebrating milestones.
📈 Results Achieved
- The RN turnover rate has decreased by seven percentage points, restoring retention to approximately 95%.
- Financially, the health system has avoided nearly $850,000 in RN replacement costs.
- Employee engagement scores have improved, particularly among managers who actively use the Laudio platform.
- Operational efficiency has increased, allowing nurse managers to dedicate more time to leadership and team support.
📝 Advice for Other Health Systems
- Evaluate how new technology fits into the daily responsibilities of nurse managers and integrates with existing systems.
- Ensure that the technology simplifies workflows and reduces the number of platforms managers must access.
- Consider the actionability of data provided by the system, focusing on insights that lead to improved staff engagement and operational outcomes.