Collaboration Overview
Serve You Rx, a pharmacy benefit manager (PBM), has announced a partnership with Amazon Pharmacy to provide home delivery services for maintenance medications to its members.
Key Features for Members
- Access to online transactions
- Transparent and upfront pricing
- Automatic refill options
- 24/7 access to clinical pharmacists
- Customer care support
- Free same-day home delivery of prescriptions in select regions
Active prescriptions from Serve You Rx Home Delivery Pharmacy will be seamlessly transferred to Amazon Pharmacy, ensuring no interruption in care. Additionally, specialty patients will transition to Waltz Health’s AI-powered specialty pharmacy platform on the same day.
Statements from Leadership
Tanvi Patel, Vice President and General Manager of Amazon Pharmacy, stated, “Our collaboration with Serve You Rx is a significant advancement in enhancing the pharmacy experience. By merging Amazon’s customer-centric approach with Serve You Rx’s expertise in pharmacy benefits management, we can provide members with a convenient medication experience, including 24/7 pharmacist access and reliable delivery services.”
Justin Jasniewski, CEO of Serve You Rx, added, “Our strategic partnerships with Amazon Pharmacy and Waltz Health signify a major step in redefining the pharmacy benefit experience. We are creating a member-centric ecosystem that caters to all pharmacy needs, from routine medications to complex specialty therapies.”
Recent Developments in Amazon Pharmacy
In 2024, Amazon Pharmacy expanded its same-day medication delivery services to residents in:
- New York City
- Greater Los Angeles
This expansion allows patients to quickly access prescription medications for various conditions, including diabetes and high blood pressure, thanks to strategically located facilities that stock thousands of medications.
Additionally, Amazon Pharmacy launched a pilot program with One Medical to enhance hybrid primary care offerings, focusing on elderly patients managing multiple chronic conditions.
Innovative Delivery Options
In 2023, Amazon Pharmacy introduced free drone delivery for eligible customers in College Station, Texas, allowing for prescription deliveries within 60 minutes. Over 500 medications for common conditions are available through this service.
Amazon Pharmacy also partnered with several pharmaceutical companies to automatically apply manufacturer-sponsored coupons to eligible medication orders, enhancing affordability for patients.
Conclusion
This partnership between Serve You Rx and Amazon Pharmacy aims to streamline the medication delivery process, making it more accessible and efficient for members.