Overview
The Digital Poverty Alliance (DPA) has initiated an inquiry focused on digital inclusion within the NHS and the broader healthcare sector.
Objectives of the Inquiry
The charity aims to:
- Assess the impact of the UK government’s investment in digital transformation on healthcare access.
- Identify groups at risk of digital exclusion, including:
- Older adults
- Rural communities
- Individuals with English as a second language
Expected Outcomes
Findings from this inquiry will guide policy and practical recommendations to ensure that the transition from analogue to digital healthcare, as outlined in the government’s 10-year health plan for the NHS, does not exacerbate existing health disparities. It is crucial that accessible alternatives remain available.
Comments from Inquiry Chair
Farah Bhatti, chair of the inquiry and lead for diversity, equity, and inclusion at the Royal College of Surgeons for England, stated:
“Throughout my career, I have seen the impact that inequality has on patients. The pace of technological change must balance efficiency and convenience with ensuring that some of the most vulnerable in society are supported and not left behind. New systems and digitization must also be accompanied by training and support for staff in every part of the NHS, including how they can assist patients in engaging with online NHS services. I look forward to hearing from patients, healthcare professionals, and a variety of stakeholders as we work towards actionable recommendations for the government.”
Government Investment
The UK government has allocated over £2 billion for NHS technology and digital improvements in the 2024 Autumn Budget, aimed at enhancing productivity and saving staff time. Additionally, NHS England has set aside £596 million for digital transformation and operational enhancements in the 2025/26 financial year to support the adoption of new technologies, particularly in frontline services.
Importance of Understanding Digital Transformation
The DPA emphasizes the need to comprehend who benefits from digital transformation and who may be left behind, especially among digitally excluded groups. Notably, visits to the NHS website surged from 12.9 million to 26.5 million in 2024, highlighting the growing significance of digital platforms in accessing NHS services.
Statements from DPA Leadership
Elizabeth Anderson, CEO of the Digital Poverty Alliance, remarked:
“Digital transformation has the potential to revolutionize healthcare delivery, but only if it is inclusive. With 43% of working-age adults in the UK struggling to understand health information, and that number rising to 61% when numeracy is considered, we cannot overlook the connection between digital exclusion and health inequality. This inquiry aims to identify those at risk of being left behind and the reasons why, so we can help build a system that truly delivers digital health equity for all. This involves addressing barriers such as digital literacy, accessibility, and inclusion from the outset. Without intentional action, progress risks deepening existing health inequalities rather than alleviating them.”
Consultation Timeline
The written consultation commenced in April 2025 and will conclude on 30th July 2025. Evidence sessions are scheduled to take place throughout the summer and early autumn. The DPA plans to release the findings and a comprehensive report in early 2026.