Key Findings from Healthwatch Report
A recent report by Healthwatch highlights significant issues with patient record accuracy due to a lack of integration between the NHS App and various health data sources. The report, published on May 1, 2025, reveals that:
- 23% of adults reported inaccuracies or missing information in their medical records.
- 26% of those with inaccuracies noted incorrect personal details.
- 16% identified errors related to their medication.
- 9% had records of conditions they do not have.
- Another 9% reported treatments they have not received.
Survey Details
The analysis was based on a nationally representative survey conducted by BMG Research, which included 1,800 adults surveyed between March 24 and 27, 2025.
Issues with Current Record Access
The report emphasizes that the records visible on the NHS App are not comprehensive. Instead, they provide a summary of GP records, typically only dating back to November 2023. Users may need to contact individual services to obtain their complete records, indicating a need for improved communication regarding how these records function.
Consequences of Inaccurate Records
Healthwatch warns that incorrect information can lead to:
- Inconvenience and clinical risks, such as being denied necessary tests or treatments.
- Issues with benefits claims.
- Repetition of tests and appointments.
Calls for Improvement
The report advocates for better interoperability to enhance the sharing of records. It also supports government initiatives to create a single patient record to mitigate these issues.
Expert Opinions
Professor Kamila Hawthorne, chair of the Royal College of General Practitioners, noted that various factors contribute to administrative errors, including:
- Inadequate IT infrastructure.
- High workloads and workforce pressures.
- Excessive bureaucracy.
- Poor communication across health service sectors.
She emphasized the need for the upcoming NHS 10-year health plan, expected in June 2025, to allocate at least £2 billion for improving both physical and digital infrastructure.
NHS England’s Response
A spokesperson for NHS England acknowledged the need for improved record accuracy and mentioned ongoing efforts, including:
- Implementing new AI technology to minimize transcription errors.
- Enhancing patient access to their health information through the NHS App.