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🗞️ News - January 16, 2025

CQC Faces Backlog of 500 Inspection Reports Due to IT Issues

CQC reports backlog reaches 500 due to IT issues. Urgent actions are being taken to resolve delays. 🏥💻

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⚡ Quick Summary

The Care Quality Commission (CQC) is currently experiencing significant delays in the publication of inspection reports, with approximately 500 reports stuck in its IT system. This issue was highlighted during a recent session of the Health Select Committee.

💡 Key Details

  • Ian Dilks, the outgoing chair of the CQC, confirmed that reports dating back several months are inaccessible due to system malfunctions.
  • Sir Julian Hartley, the CQC’s chief executive, noted that the organization had to transfer new registrations off the platform due to its inefficiency.
  • In addition to the stalled reports, the CQC is facing a backlog of 5,000 notifications of concern, which include serious issues reported by providers and the public.

📅 Timeline of Issues

  • Some reports have been pending for months, with the oldest assessments awaiting review since November 30, 2023.
  • Cases with no action have been outstanding since August 19, 2024.

🚀 Actions Being Taken

  • The CQC is prioritizing the processing of notifications of concern and plans to update the committee on their status.
  • A spokesperson for the CQC stated that technical teams are collaborating with operational teams to expedite the publication of reports.
  • System updates are being explored to address the delays in report publication.

🔍 Review Findings

A review by the Department of Health and Social Care (DHSC) identified significant IT problems, particularly with the provider portal, as contributing factors to the CQC’s operational challenges. Dr. Penny Dash, who led the review, emphasized that these issues have led to a loss of credibility and hindered the CQC’s ability to effectively monitor care quality.

🔗 Sources


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