Quick Summary
Southern Cross Care Queensland, a not-for-profit aged care provider, has successfully modernized its workforce management processes, leading to a significant reduction in staff turnover.
Key Achievements
- Implemented a suite of solutions from Humanforce, including time and attendance tracking, rostering, scheduling, and financial wellbeing tools.
- Introduced an employee application to enhance workforce engagement.
- Reduced staff turnover from 40% over the past four years to 17% following the implementation of these solutions.
About Southern Cross Care Queensland
This aged care provider has been operating for 40 years and manages 13 homes and five retirement villages, employing over 1,300 staff. The organization recognized the need to replace its outdated rostering system to address challenges arising from sector-wide reforms.
New Telehealth Service Launched in Sydney
The New South Wales government has expanded its free virtual healthcare service to Sydney, accessible via HealthDirect. This service aims to address urgent but non-life-threatening conditions such as:
- Coughs, colds, and flu
- Respiratory symptoms
- Diarrhea
- Minor rashes
The government anticipates that this initiative will prevent approximately 85,000 unnecessary visits to emergency departments each year.
Virtual Hand Therapy Consultations in Western Australia
The WA Country Health Service has initiated a pilot program for a virtual specialist hand therapy service. This program will run in two phases over 12 months and will facilitate virtual co-consultations between local physicians and patients. Appointments will be scheduled following the triage of e-referrals to the Telehands Clinic.
Conclusion
These advancements in aged care and telehealth services highlight the ongoing efforts to improve healthcare delivery and workforce management in Australia. By leveraging technology, providers can enhance employee satisfaction and patient care.
1 Comment
Weekly Health & AI Digest – March 21, 2025 - Yesil Science
[…] 🔹 Aged Care Provider Reduces Staff Turnover Through Automation […]