Quick Overview
System C is initiating a trial of an AI assistant designed to assist social care professionals within the NHS. This technology, developed in collaboration with Microsoft, aims to alleviate the administrative workload faced by social care practitioners.
Key Features and Benefits
- Audio Transcription: The AI assistant will transcribe audio recordings from assessments and meetings, automatically filling in necessary workflows to minimize time spent on documentation.
- Integration with Liquidlogic: This AI tool will be integrated into System C’s Liquidlogic social care software, enhancing its functionality.
- Utilization of ChatGPT: The assistant employs a Microsoft-hosted version of the ChatGPT large language model to generate draft responses and cross-reference them with meeting notes.
Current Trials and Future Plans
- A Proof of Value (POV) exercise is underway with several local authorities, including Cheshire East Council, to evaluate the AI’s effectiveness in real-world settings.
- Helen Charlesworth-May, executive director at Cheshire East Council, expressed enthusiasm for exploring AI’s potential to support social care teams.
- System C aims to make the AI assistant available to all customers by spring 2025, contingent on successful performance in the POV exercise.
Expected Impact on Efficiency
- The AI assistant could save practitioners up to 45 minutes per full needs assessment, potentially leading to annual savings exceeding £1 million based on assessment volumes.
- System C is also investigating additional applications of AI across local government sectors, including education and finance.
Recent Developments
- In October 2024, System C announced the acquisition of CIS Oncology, which will enable a unified experience for managing chemotherapy prescriptions.
Conclusion
System C’s initiative to integrate AI into social care administration represents a significant step towards enhancing efficiency and service quality within the NHS. As trials progress, the potential for broader applications of AI in healthcare continues to expand.