Overview of the AI Application
Trinity Homecare, a provider of at-home and domiciliary care, has conducted a trial of an AI-driven support application called CareBrain. This app is designed to assist caregivers by:
- Answering care-related inquiries in real-time
- Providing training assistance
- Offering immediate access to essential information
Trial Details
The application was tested with four seasoned caregivers over a week in January 2025. Cameron Young, the chief executive of Trinity Homecare, emphasized the importance of enhancing support for their team:
“This pilot with CareBrain highlighted how AI can make a real difference in helping our carers work more efficiently while maintaining the personal touch that is so important to the people we care for.”
Results from the Trial
During the trial, caregivers posed various questions, and CareBrain provided accurate responses nearly 100% of the time. Key findings include:
- All participating caregivers found the app to be useful, accurate, and user-friendly.
- Training for the app typically took less than 15 minutes.
- Caregivers reported an increase in support and confidence, with time savings of approximately 1.5 hours per week per manager.
Future Developments
Fiona Lowry, chief executive of CareBrain, expressed enthusiasm about the pilot’s outcomes:
“The results from the pilot have far exceeded our expectations, and the feedback we’ve received is invaluable. This is just the beginning of what AI can offer to the care sector.”
CareBrain plans to incorporate feedback from the trial into future updates, focusing on:
- Improved alert systems
- Enhanced team communication
Next Steps for Trinity Homecare
A representative from Trinity Homecare indicated that while there are no immediate plans for a full rollout, the pilot demonstrated strong potential, and they will continue to explore how CareBrain can benefit their teams.
Related Developments
In December 2024, System C announced a trial of an AI assistant for social care within the NHS, developed in collaboration with Microsoft.