Introduction of AI Technology

NHS 111 Wales has launched an AI-powered virtual assistant aimed at providing users with quick and accurate health advice through its website.

Collaboration with Technology Partners

The virtual assistant was developed in collaboration with Robotics AI and DRUID AI. It functions by scanning the website for relevant information based on user prompts.

Improving User Experience

According to Jonny Sammut, director of digital services at the Welsh Ambulance Services University NHS Trust (WAST), the goal is to enhance the digital experience for users:

• “111 prides itself on providing healthcare advice you can trust.”
• “The virtual assistant simplifies navigation through the extensive information available on the 111 website.”
• “It assists users in finding answers related to various health concerns, such as rashes, fevers, or toothaches.”

Real-Time Health Advice

This tool not only improves user-friendliness but also empowers individuals to make informed health decisions. Sammut emphasized the importance of public feedback for the assistant’s success:

• “We encourage users to provide feedback after their interaction.”

Multilingual Support

The virtual assistant is available in multiple languages, reflecting a commitment to inclusivity and accessibility.

Statements from Technology Partners

Raj Sharma, vice president of sales UKI at DRUID AI, highlighted the assistant’s role in enhancing patient interactions:

• “Our AI-driven agent aims to elevate patient experience by providing real-time health information.”
• “This solution also helps reduce the burden on call centers.”

Russell Lawrie, chief executive of Robotics AI, expressed enthusiasm about the partnership:

• “We are excited to support WAST in delivering a solution that enhances healthcare access.”
• “This initiative marks a significant advancement in making healthcare more responsive.”