Overview

A new video messaging application has been introduced at King’s College Hospital and Princess Royal University Hospital to assist families with premature infants.

Key Features of the App

• Allows staff in neonatal intensive care units (NICUs) to send secure photo and video updates to families.
• Enables families to view their babies during play, therapy sessions, baths, and feeding times.
• Facilitates communication, allowing families to ask questions and receive important updates about their baby’s progress.

Expert Insights

Dr. Anusha Arasu, a consultant in neonatal medicine at King’s College Hospital NHS Foundation Trust, stated:

“A stay on a neonatal unit can be one of the most stressful times for a family. This app supports parents in being more involved and connected to their baby’s care, enhancing family-centered care even when they cannot be at the hospital.”

Family Experiences

Parents have expressed their gratitude for the app:

• Dr. Numan Shahid and his wife, Dr. Hajar Husain, have used the app to receive updates on their four-month-old daughter, born prematurely at 27 weeks. Dr. Shahid remarked:

“The app is an incredible idea – having updates on our little girl while I’m working is so uplifting.”

• Jade Clark, a parent of twin daughters born prematurely, shared:

“It has been really hard to leave my little girls for any amount of time, so being able to keep in touch through the app makes a huge difference.”

• Elizabeth Leader, whose newborn daughter is in care, added:

“Being able to have photo updates means so much, especially when it can take over an hour to travel to the hospital.”

Support from King’s College Hospital Charity

Iona Joy, director of grants and insight at King’s College Hospital Charity, emphasized the importance of keeping families connected:

“We are thrilled to support this initiative, which helps families feel close to their babies even when they can’t be physically present.”

Conclusion

The app, which went live in June 2025, represents a significant step in enhancing communication and emotional support for families with premature babies, ensuring they remain connected during challenging times.