Introduction
A new digital support system has been introduced to provide psychological assistance to individuals impacted by the national infected blood scandal.
Background
- Over 30,000 individuals, primarily those with haemophilia, received blood products contaminated with HIV and hepatitis during the 1970s and 1980s.
- This led to numerous fatalities and chronic health issues.
- The Infected Blood Inquiry, conducted from 2017 to 2024, identified systemic failures, resulting in public apologies and a compensation scheme for victims and their families.
Launch of the Digital Pathway
The digital pathway became operational across England on October 1, 2025, as part of the Infected Blood Psychological Service (IBPS). This service aims to provide specialized, trauma-informed psychological and psychosocial care on behalf of the NHS.
Key Statements
Jullie Tran-Graham, deputy head of mental health at NHS England, remarked:
“The opening of the digital national front door for the Infected Blood Psychological Service marks a significant milestone for the service. It allows individuals more options to self-refer and broadens access to tailored support, which has been a primary goal since the service’s inception in 2024.”
Self-Referral Process
Individuals can now refer themselves to the service through an online referral form, enabling them to receive:
- Psychosocial support from specialist navigators at regional providers.
- Specialized psychological support from 16 local providers throughout England.
Technology Implementation
PCMIS Health Technologies has been established as a standalone system to enhance confidentiality for those affected. The project involved:
- Nationwide integration with NHS England.
- Development of a custom self-referral portal for efficient processing and reporting.
Future Developments
Byron George, chief executive at PCMIS Health Technologies, stated:
“Implementing IBPS within the NHS is a significant advancement in our ability to deliver integrated care. Our collaboration with NHS England has resulted in a secure and responsive solution that ensures timely support for every individual.”
As part of ongoing improvements, the next phase will involve adopting the PCMIS client portal, which will allow patients to:
- Complete routine outcome measures before appointments.
- Access the Choose & Book feature to select convenient appointment times.
Conclusion
This initiative represents a crucial step in enhancing mental health support for those affected by the infected blood scandal, ensuring they receive the care they need.