Introduction
Proxy access for families is currently being tested on the NHS App, enabling parents and caregivers to oversee the health management of their loved ones.
Key Features of the Pilot Program
- The initiative, developed by NHS England, allows users to apply for an additional profile on the NHS App online.
- This new feature aims to save time and reduce administrative tasks for GP practice staff.
- Nearly 12,000 applications have been submitted across 68 GP practices, with plans for broader implementation in 2026.
Benefits for Families and GP Practices
Dr. Vin Diwakar, clinical transformation director at NHS England, emphasized the advantages of this feature:
- It simplifies the process for parents and caregivers to support their loved ones’ health.
- It significantly reduces administrative workload for GP practices, enhancing efficiency and resource allocation.
- This initiative aligns with the government’s 10-year health plan and addresses issues of digital exclusion.
Streamlined Application Process
Previously, parents or caregivers had to visit their GP practice to establish proxy access, which could take over half an hour. The new application method via the app allows:
- Parents or caregivers registered at the same GP practice to apply by providing their details.
- Verification checks through national NHS systems and the GP practice before access is granted.
Functionality After Registration
Once registered, users can:
- Switch between their own profile and that of their relative.
- Book GP appointments for children.
- Order repeat prescriptions for elderly relatives.
Feedback from Pilot Practices
Will Palmer, a digital community connector at Frome Medical Practice in Somerset, noted:
- Patients appreciate the ease of ordering repeat prescriptions and accessing test results for their loved ones.
- The initiative alleviates administrative burdens and enhances care coordination and communication.
Wider Implications
This service has primarily been utilized by parents managing their children’s health. It also improves access for individuals who may lack the necessary devices, data coverage, or digital skills, as well as those facing language barriers.
Current Usage Statistics
According to the latest data from NHSE:
- The NHS App boasts 38.5 million registered users.
- Users log in an average of 56.5 million times each month to manage their healthcare.
Future Developments
Under the government’s 10-year health plan, the NHS App is set to become the primary access point to NHS services, with future features including:
- An AI companion
- Mental health support
- A feature for patients to search for health provider data