⚡ Quick Summary
Healthcare technology vendors are increasingly integrating artificial intelligence into their products to enhance operational efficiency and personalize patient care. Recent announcements include eClinicalWorks unveiling AI enhancements for its electronic health record (EHR) systems, and athenahealth introducing Ambient Notes within the athenaOne platform.
💡 Key Features and Benefits
- 🔑 24/7 Support: eClinicalWorks launched healow Genie, a fully integrated contact center system that utilizes natural language processing to assist patients with common inquiries and manage appointments.
- ⚙️ Flexible Documentation: athenahealth’s Ambient Notes allows providers to choose from various ambient documentation tools, such as Suki and iScribe, without long-term commitments.
- 📊 Faster Revenue Recovery: SmartDX introduced tools that leverage generative AI to create compelling appeal letters, potentially speeding up payment processes for hospitals.
👩⚕️ Upcoming Features from Athenahealth
- Athenahealth’s Ambient Notes, currently in limited release, will be available to all athenaOne customers by early 2025.
- Clinicians can seamlessly switch between different AI-powered models based on their preferences, enhancing the personalization of clinical note generation.
- Available models include Suki AI, which supports 99 specialties, and iScribe AI, designed to minimize clicks during patient visits.
🚀 Impact on Clinical Workflows
- Dr. Lynn Joffe from DTC Family Health noted that Ambient Notes has significantly reduced documentation time, allowing for better provider-patient engagement.
- Clinicians can activate ambient listening during visits, with AI-generated notes integrated directly into the patient encounter for review.
🏥 Enhancements from eClinicalWorks
- At the recent eClinicalWorks and healow National Conference, the company showcased AI tools aimed at transforming operations, including AI for Revenue Cycle Management and value-based care scorecards.
- These tools help providers streamline documentation and improve the quality of care while reducing administrative burdens.